Refund policy

Return & Refund Policy

At Plan & Place, we provide digital products and custom interior design services delivered electronically. Because our products are digital and many of our services involve personalized work, our return policy is different from that of physical goods.

Digital Products

All digital purchases are final. Once your files have been delivered or made available for download, we are unable to offer returns, exchanges, or refunds.

Custom Design Services

If your order includes a custom floor plan, furniture layout, or The Vision Edit, work may begin shortly after your order is placed.

Orders may be cancelled for a full refund only if work has not yet started.
Once work has begun, cancellations and refunds are no longer available.
If we have not yet delivered your completed design, we may, at our sole discretion, offer a partial refund based on the amount of work completed.

Our Commitment

We want you to love your design. If you believe we’ve made an error or your deliverables do not match the package you purchased, please contact us within 7 days of delivery at info@planandplace.ca. We’ll review the issue and, where appropriate, correct any mistakes or provide the missing deliverables.

If you have any questions regarding your order, please contact us before purchasing at info@planandplace.ca we’re happy to help ensure you choose the package that’s right for your space.